[NEW] Getting Started with the EU Legal Guarantee

Show the EU legal guarantee notice where shoppers buy, in their language, and keep track of what still needs doing

Is this for me?

If you sell physical goods to consumers in the European Union, yes. The EU Legal Guarantee app shows the EU's harmonized legal guarantee notice on your store, in the dashboard's own words: "Show the EU legal guarantee notice and GARAN durability labels the law requires from 27 September 2026." It puts a short, official line near the Add to cart button and in the cart, opens the full notice when a shopper taps it, picks the right one of the 24 EU language versions for each shopper, and gives you a checklist of what EU law asks for so you can see at a glance what is done and what is left.

The app is new. You'll find it in your Vitals dashboard under Apps → Protect, after the EU Withdrawal Button.

A typical case: a shopper in Spain opens a product page on your English-language store. Under the Add to cart button, she sees a line reading "Legal guarantee: Minimum two-year legal guarantee protection for goods sold in the European Union. Learn more" - in Spanish, because that is the language she is browsing in. She taps it, the official notice opens in a popup with a link to the EU's Your Europe page, and the same line is waiting for her right above the checkout button in the cart.

Setup, step by step

1. Open Vitals and enable the EU Legal Guarantee app. You'll find it in the app list under the Protect category, after the EU Withdrawal Button.

2. The app opens on the Notice tab. At the top, "What EU law asks for" lists each requirement with a status icon and, where something needs fixing, a link that takes you straight to the setting.

   

3. Under "Where it shows", choose a style for "Product pages" and for "Cart". The defaults, "Line with headline" in both places, are what the dashboard describes as the European Commission's own example of a prominent notice: "A short line near Add to cart and in the cart, each opening the full notice".

   

4. Under "Who sees it", keep "Show to" on "Customers in the EU" or switch it to "All customers", and leave "Notice language" on "Shopper's language" unless the checklist tells you otherwise.

   

5. Click Save, open a product page on your storefront, and add something to the cart. You should see the notice under the Add to cart button and again right above the checkout button.

6. Open the Order email tab and paste the snippet into your Shopify Order confirmation template - the checklist stays red until you confirm you did.

   

What EU law asks for: the checklist

The first section of the Notice tab checks your settings against the requirements the app knows about. Each row carries one of four icons:

• Green check — done. For example "The notice shows before purchase", followed by where ("Shown in: product pages, cart."). If you have confirmed a guarantee page of your own on the Guarantee page tab, the list also says "its own page, linked from your footer".
• Red alert — something to fix, with a link: "The notice is not shown anywhere" (every placement is off), "Add the notice to your order confirmation", or - while the app itself is turned off - "Show the notice before purchase", which offers to give the notice its own page instead.
• Orange triangle — a gap the app cannot close for you. Today, that is one row, shown only while GARAN labels are on: "GARAN labels don't reach checkout", because "Checkout does not take app content on most plans, so the label shows on product pages and in the cart."
• Blue info — a tip that depends on where you sell. "Check the notice language for the countries you sell to" and "Selling to Germany or Austria?" are tips, not errors.

The section title tells you how much is left ("2 to fix", or "Nothing to fix in your settings"), and it opens by itself whenever something is red. Every row that can be fixed links to the setting that fixes it: "Choose where it shows", "Change the notice language", "Open Order email", "Open GARAN labels".

Where the notice shows

"Product pages" offers five styles:

• "Don't show" — nothing on the product page. Use this if you place the notice yourself (see below) or rely on the cart alone.
• "Minimal link" — a shield icon and the title "Legal guarantee", styled like a link.
• "Line with headline" (default) — the shield, the title, the official headline and a "Learn more" link, on one line.
• "Box" — a bordered row with the shield and the title.
• "Full notice" — the official notice image, always visible, with the Your Europe link under it. The checklist marks this "The full notice shows on product pages" and notes it "also meets the strictest reading, used by some lawyers in Germany and Austria."

"Cart" offers the same styles minus "Full notice". It shows, as the setting says, "On the cart page and in cart drawers, right above the checkout button." The cart shows the notice once for the whole cart, as soon as at least one line is a covered good; a cart holding only gift cards or excluded products shows nothing. Vitals' own Cart Drawer renders it too. For a theme or third-party cart drawer, use the "Place it anywhere" snippet in the drawer's custom HTML.

"Open the full notice" appears while a closed style is in use and decides what happens when a shopper taps the line: "In a popup" (default) or "In place, below it". Cart drawers ignore it - as the setting explains, "Cart drawers always open it in a popup: the full notice does not fit in a drawer." The popup shows the official artwork with a "Learn more" link to the EU's Your Europe page underneath, in the shopper's notice language. The frame around the artwork follows your store - light stores get a white frame, dark stores a dark one - and you can recolor it under Style; the artwork itself never changes.

On the product page, the notice sits near the Add to cart button. The line and buttons use the European Commission's own wording; the notice image itself is official artwork and cannot be edited.

Place it anywhere

The "Place it anywhere" section gives you a short code snippet with a Copy button. As the dashboard puts it: "Paste this into your theme code, a Custom Liquid section or block, or a cart drawer's custom HTML". Wherever it lands, the notice renders there in the style you picked for product pages. The section also lists small additions you can make to the snippet to pick a different style or opening behavior for that one spot, and reminds you: "If you place the notice on product pages yourself, set Product pages to Don't show." A placed notice stays empty on the product page of an excluded product.

Who sees it, and in which language

• "Show to" — "All customers" or "Customers in the EU" (default). EU means the 27 member states, based on the shopper's location.
• "Hide for B2B customers" — on by default. The setting explains why: "Business buyers are not consumers, so the notice does not apply to them." It takes effect for logged-in B2B customers.
• "Notice language" — the tooltip says it all: "The notice exists in all 24 official EU languages. By default, each shopper sees the one matching your store language, and English when there is none." The options:
  • "Shopper's language" (default) — the language the shopper is browsing your store in. If that language has no official notice, the app uses the shopper's market country's language, then your store's main language, then English.
  • "Market country's language" — the official language of the country the shopper is buying in, regardless of the store's language. The checklist recommends this when it applies: "Romania, France, Italy, Spain, Poland, and some other EU countries require their own language. If you sell there without it, set the notice language to the market country's language."
  • A fixed language — one of the 24, for every shopper.

Excluded products

The notice covers physical goods, so the app leaves out anything else by itself and lets you add more:

• "Skip gift cards and digital products" — on by default. "The legal guarantee notice covers goods. Products that never ship do not show it."
• Under it, you can exclude "Products and collections" (a picker), "Product tags," and "Product types". The dashboard's hint: "Hide the notice on products the legal guarantee does not cover, like services, digital content or tickets. Tags and product types also cover products you add later." There is a cap per list ("You can pick up to 250 products and 250 collections. Use a tag to cover more.").

An excluded product gets no notice on its product page, and does not count towards showing the cart notice.

Style and texts

"Style" dresses the line and box around the notice - "The notice itself is official artwork and cannot be changed." You get "Text color", "Title color", "Link color", "Icon color", "Background color", "Border color", "Border width" (0–4 px), "Corner radius" (0–24 px), "Font size", "Maximum width" (280–960 px) and "Margin". Below a divider, "Popup background", "Popup text" and "Popup links" colour the popup that opens the full notice. Every colour has a light and a dark default, so the notice already fits a dark theme before you touch anything. The preview on the right switches between Product page and Cart as you edit.

"Texts" holds "The official wording, in all 24 EU languages." The line and buttons use the European Commission's own wording in each shopper's language, so they always match the notice. To use different wording, follow the link to the translations page, where the app's four texts live: "Notice title", "Notice text", "Learn more link" and "Guarantee conditions link text".

The other tabs

• GARAN labels — the per-product durability label for goods whose producer gives a guarantee longer than two years. See the article Showing GARAN Durability Labels on Your Products.
• Guarantee page — ready-made content for a page of your own, linked from your footer. See the article Giving the Legal Guarantee Notice Its Own Page.
• Order email — the snippet for your Shopify Order confirmation. See the article Adding the Legal Guarantee Notice to Your Order Confirmation Email.

Settings reference

Frequently Asked Questions

What does this app do?

It shows the EU's harmonized legal guarantee notice on your store - a short official line near the Add to cart button and above the checkout button that opens the full notice - in the right one of the 24 EU languages for each shopper. It also offers GARAN durability labels for products with a long producer guarantee, content for a guarantee page of your own, and a snippet for your order confirmation email, with a checklist that tracks all of it.

Can I change the wording or the design of the notice?

The frame around it, yes: colours (including the popup's), border, font size, width and margins under Style. The notice itself is the European Commission's official artwork and cannot be edited. The short line uses the Commission's own wording in each language; if you must change it, do so on the translations page linked from the Texts section.

Which language does a shopper get?

With "Shopper's language" (the default), the language she is browsing your store in, provided the notice exists in it; otherwise her market country's language, then your store's main language, then English. "Market country's language" uses the official language of the country she buys in even on an English storefront. A fixed language applies to everyone.

Why does the checklist say "Check the notice language for the countries you sell to"?

It is a tip, not an error. The app cannot know which countries you sell to. As the row explains, "Some EU countries require the notice in their own language"  - if you sell to those markets, switch "Notice language" to "Market country's language".

The notice isn't showing on my storefront. What should I check?

In order: the app is enabled in Vitals and your app embed is active in your theme; "Product pages" or "Cart" is not on "Don't show"; you are testing from an EU location if "Show to" is "Customers in the EU"; you are not logged in as a B2B customer; and the product is not a gift card, a product that never ships, or on one of your exclusion lists. In the cart, the notice only shows once at least one line is a covered good. If your cart drawer is not the Vitals Cart Drawer, add the "Place it anywhere" snippet to its custom HTML.

Does turning this app on make my store compliant?

It gives you the notice on the store, a way to add it to your confirmation email, and a checklist of what the app can see. The checklist says it plainly: "This checks the module's settings, not your whole store, and isn't legal advice."