How can we help?
Common questions and support documentation
Get started & billing
Set up Vitals
Install Vitals, switch on the app embed and get your first apps live.
10 articles
Your dashboard & preferences
Find your way around the Vitals dashboard and change your preferences.
3 articles
Plans, trial & usage fees
How the free trial works, what each plan includes and how usage fees work.
3 articles
Charges, refunds & cancelling
Understand your Vitals charges, ask for a refund or cancel your plan.
3 articles
Your account, privacy & data
Manage your account and learn how Vitals handles your store's data.
6 articlesApps
Upsell Builder
Create upsell and cross-sell offers that raise your average order value.
23 articles
Upsell Builder: discounts & checkout
How Upsell Builder discounts apply in the cart and at checkout.
5 articles
Cart Drawer
A slide-out cart that shows offers while the cart is still open.
2 articles
Wishlist
Let shoppers save products for later and see which ones they love most.
2 articles
Back in Stock
Let shoppers sign up for an alert when a sold-out product is back.
4 articles
Sticky Add to Cart
Keep the Add to Cart button visible while visitors scroll the page.
2 articles
Size Chart
Show size information on product pages so shoppers pick the right fit.
2 articles
Product Labels
Add labels to product images to make your best sellers stand out.
1 article
Related Products
Show related products on product pages to promote more of your catalog.
2 articles
Recently Viewed
Show visitors the products they looked at recently to bring them back.
1 article
Trending Products
Show the products that are popular in your store right now.
2 articles
Order Tracker
Let customers check where their order is without contacting you.
5 articles
Stock Scarcity
Show low stock levels to create urgency on your product pages.
3 articles
Countdown Timer
Add a countdown timer to your offers to create a sense of urgency.
1 article
Shipping Information
Tell visitors what to expect for shipping costs and delivery times.
3 articles
Animated Add to Cart
Animate the Add to Cart button so it catches the visitor's eye.
1 article
Favicon Cart Count
Show the number of items in the cart on the browser tab icon.
2 articles
Inactive Tab Message
Change the browser tab title when visitors move away from your store.
1 article
Product Reviews
Collect, import and display product reviews with photos and videos.
23 articles
Product Reviews: import & manage
Import reviews from other apps and manage the reviews in your store.
17 articles
Trust Seals and Badges
Show trust badges that reassure visitors and catch their attention.
3 articlesPayment Logos
Show the payment methods you accept to build visitors' trust.
3 articles
Recent Sales Notifications
Show visitors what other shoppers recently bought from your store.
3 articles
Shoppable Instagram Feed
Show a gallery of Instagram posts with tagged products to shop from.
3 articles
Email Marketing
Win back abandoned carts and re-engage customers with email campaigns.
7 articles
Pop-ups
Collect emails and promote offers with pop-ups on your store.
6 articles
Spin the Wheel
Capture leads with an interactive wheel that gives out discounts.
3 articles
Announcement Bars
Share offers, shipping info or news in a bar at the top of your store.
7 articles
Push Marketing
Win back abandoned carts and re-engage customers with push notifications.
1 article
Cart Notice
Create urgency in the cart so shoppers finish their order.
1 article
Facebook Pixels
Connect Facebook pixels to track conversions and improve your ad results.
4 articles
SEO ALT Tags
Add alt tags to your images automatically to help your store's SEO.
1 article
Social Media Buttons
Link to your social media profiles so visitors can follow you.
1 article
Visitor Recordings
Watch how visitors browse your store and see where they get stuck.
5 articles
Currency Converter
Show prices in your visitors' local currency, based on their location.
6 articles
Product Description Tabs
Turn long product descriptions into clean, easy to read tabs.
5 articles
Instant Search
Help visitors find products fast with results that show as they type.
1 article
Live Chat Channels
Let visitors reach you on WhatsApp, Messenger and other chat apps.
1 articleQuick Access Links
Jump to any page, product or theme setting while you browse as admin.
1 article
Scroll to Top Button
Add a button that takes shoppers back to the top of the page.
1 article
Auto External Links
Open external links from your store in a new browser tab.
1 article
Hide Dynamic Checkout Buttons
Hide the express checkout buttons so your discounts always apply.
2 articles
EU Withdrawal Button
Add the withdrawal button EU customers use to cancel an order.
4 articles
EU Legal Guarantee
Show EU shoppers the legal guarantee that comes with every product.
4 articles
Cookie Banner
Tell visitors your store uses cookies, in line with EU rules.
2 articlesAgree to Terms Checkbox
Ask shoppers to accept your terms before they go to checkout.
1 articleContent Protection
Make it hard for others to copy the text and images on your store.
1 article
Best Sellers Protection
Stop competitors from finding out which of your products sell best.
1 articleGuides
Place apps on your store
Move an app to a different spot on your pages, step by step.
7 articles
Themes, page builders & custom CSS
Make Vitals work with your theme, page builders and custom CSS.
4 articles
Translations & languages
Translate the Vitals apps on your store into any language.
5 articlesKlaviyo
Connect Vitals with Klaviyo to use your store data in your flows.
11 articles
Other integrations
Connect Vitals with the other tools and apps you already use.
5 articles
Apps not showing or not working
Quick fixes when an app doesn't show up or doesn't work on your store.
11 articles
Speed & testing
How Vitals affects your store speed and how to test your apps.
6 articles
