Contact Vitals Support Through the Help Center

You can contact Vitals Support using the chat button in the Vitals Help Center.

Contact us by email

For Vitals support, email [email protected]. Our replies come from [email protected]. Just reply to continue the conversation.

You can include colleagues in the To or CC fields of your email, and our replies can copy them too. If a colleague was not copied, just ask us to include them.

For security reports, email [email protected].

Start a chat

1. Open the Vitals Help Center.
2. Select the chat button on the page you are viewing.
3. If our team is online, choose Chat.
4. Type your question and send it.
5. When asked, enter your email address. Your question reaches our team once your email is entered.

When our team is online, replies appear in the chat. When the team is offline, the chat shows a message form instead. Leave your message there and we reply by email.

Attach files to a chat

Select the attach button next to the message box to send screenshots, videos or documents, up to 5 files per message. You can also paste a screenshot straight into the message box. The offline message form accepts the same files.

• Images (JPG, PNG, WebP): up to 10 MB each
• Videos (MP4, WebM, MOV): up to 50 MB each
• Documents (PDF, Word, Excel, PowerPoint, CSV, TXT, JSON, XML, ZIP): up to 25 MB each

The chat widget is available on Help Center pages when support chat is available.