Set up the Product Reviews app

Adding Product Reviews to your store is one of the best ways to increase trust with your customers, providing social proof that other customers just like them purchased your products and were very happy with the services. Nothing stands out more than happy customers sharing their positive feedback!

One of the quickest ways to add customer reviews to your store is to import genuine reviews from real customers for the products you're selling directly from AliExpress. This is especially useful for stores focused on drop-shipping.

💡 Can't find your products inside the Product Reviews app? You may need to choose your desired import process first, as the initial list of products shown in the Product Reviews app's settings are only products with reviews. For more information about this, you may refer to our Product Reviews FAQs page.

Importing Product Reviews 📥

First thing's first - you have to import reviews to your store, and we made sure that you have plenty of options to choose from:

From AliExpress: How to import Product Reviews from AliExpress

From another app: How to import Product Reviews from another app

From CSV file: How to Import Product Reviews from a CSV file

💡 Looking to write your own reviews manually? This feature was recently removed to follow Shopify policies. For more information, you may refer here: Product Reviews FAQs

General settings ⚙️

Here's everything you need to know about the Product Reviews app:

How to send Automated Request Review emails

How to fine-tune the Product Reviews settings

How to filter & remove Duplicate Reviews

How to duplicate or move reviews from one product to another

By default, the Product Reviews app appears on your store's product pages. However, you can also have selected reviews to be displayed on other locations on your store, such as the Homepage. You can even set your featured reviews to be placed on its own dedicated page. Below are great resources you can use, depending on where you would like the Product Reviews app to appear:

Showing the Product Reviews using a Carousel

How to display Product Reviews on the homepage

How to display Product Reviews in a tab

Display featured reviews on a dedicated page

💡 Looking to have this app appear only on specific product pages? You can use the Module Filters section of the app to specify the product pages where you would like this app to appear. For more information, you can refer here: Displaying apps only on specific products using Module Filters

❓ App not appearing on your store? The Vitals app might not yet be enabled on your Shopify Theme via the App Embeds section. For more information, you may go here: Enabling the Vitals app via App Embed

Product Reviews app Settings list

Dashboard tab

Popular Actions
- Import Reviews - Add reviews to your store by importing from other platforms, CSV or Aliexpress.
  - Import reviews from other apps
  - Import reviews from AliExpress
  - Import reviews from CSV (Vitals Template)
- Customize appearance & settings - Customize how the product reviews widget looks on your store and edit other settings.
  - Go to Settings
- Change position on page - Change the product reviews widget position using the Shopify Theme editor.
  - Go to Theme Editor

Reviews tab

Shows the list of products that have reviews.When a product is clicked, the list of reviews attached to that product will be seen.
If there are no reviews yet, the option to import reviews is available to click

Moderation tab

Shows the list of reviews that are for review of the storeowner. The reviews here are not yet published publicly on the store, and can be published anytime by selecting a review and clicking the Publish button.

Featured tab

Shows the list of reviews that are tagged as Featured Reviews.

Import tab

Import reviews from a CSV export from another app
- Growave
- Judgeme
- Loox
- Ryviu
- Shopify Product Reviews
- Stamped
- Yotpo
Import reviews from a CSV file in the Vitals format
Import reviews from AliExpress for a product
Export all reviews from Vitals to a CSV file.

Request Reviews tab

Collect Reviews
- Send automatic emails for reviews requests
  - When this option is enabled, one email will be sent after an order to request the customer to leave a review.
- Email timing - defines how many days after the order event type before an email is sent
- After - defines the order event type where the email timing will start counting from
  - Purchased
  - Order fulfilled (default)
- Send only to customers who accept marketing email - If this is unchecked, all clients receive emails. Please note that this violates the ePrivacy Directive if you are based in Europe.
- See Review Request emails - Manage your scheduled emails or view the history of sent review request emails. Only orders that have been fulfilled appear here.
Review Request email template
- Customize Template - Allows store owners to customize the review request email to be sent to customers
- Review email preview- Allows store owners to send a test email to the specified email address to see the appearance of the customized review request email template
Discount for reviews
- Offer a discount code to customers after they leave a review
  - If this option is enabled, an email is sent to the customer after leaving a review on the store.
- Send the discount to reviewers from
  - Review Request only (default)
  - On-site and review requests
- Discount value - can either be a percent value or a Fixed Amount
- Discount generation method
  - Auto-generate
    - Vitals will generate a unique code for each review, valid for 30 days.
  - Single Shopify discount
    - The store owner needs to create a discount code for Shopify. The same discount code will be sent to all customers.
Discount code email template
- Customize Template - Allows store owners to customize the discount code email to be sent to customers
- Review email preview- Allows store owners to send a test email to the specified email address to see the appearance of the customized discount code email template

Groups tab - Allows store owners to create groups of products where reviews will be shared with each product in the group. More information here: Grouping Product Reviews

Display the native reviews first
- When enabled, the sorting order of the reviews displayed on the Product Page will be native reviews first before the shared reviews from other products.

Settings tab

Reviews Widget
- General
  - Star Shape
    - Rounded corners
    - Pointed Corners
    - Hearts
  - Star Color - Can be changed via a color palette
  - Sort Order
    - Newest First
    - Photos first (default)
    - Photos & Text First
    - Verified Buyers First
- Product Page Layout
  - Reviews Layout
    - Grid View
    - List View
  - Show Rating Filter Bars - When enabled, display a breakdown of all reviews using progress bars at the top of the reviews list, allowing easy filtering.
  - Show review box for products with zero reviews - When enabled, product pages that have 0 reviews will still show the Product Reviews app.
  - Hide the Product Reviews Main Widget on the product page -Enable this option if you want to use other Product Reviews widgets (like Carousel) while hiding the Main Widget from the product page. However, this won't hide the widget if placed via Shopify Editor.
- Number of reviews on product page
  - Desktop
    - Number of reviews before showing more
    - Maximum number of reviews
  - Mobile
    - Number of reviews before showing more
    - Maximum number of reviews
- Reviews information
  - Card clickable area -If the entire review card is clickable, both text-only and reviews with images will appear in the modal. If only the image is clickable, the modal will display solely the reviews with images,
    - Open modal by clicking on images (default)
    - Open modal by clicking anywhere on the review card
  - Show Review Dates - When enabled, each displayed review will show the date of the review
  - Review date source
    - Show Real Dates (default)
    - Show Recent Dates
  - Date format
    - yyyy-mm-dd (default)
    - mm-dd-yyyy
    - mm-dd-yy
    - dd-mm-yyyy
  - Reviewer name display method
    - Show full names
    - Obfuscate middle letters (John Doe becomes J**n)
    - Show first name (John Doe becomes John D.)
    - Show initials only (John Doe becomes J. D.)
  - Show "Verified purchase” icon - If enabled, it will show a Verified icon after the reviewer's name for those reviews that are deemed to be made by verified buyers. When customers leave feedback on your products and we are able to match their data to your orders, we tag the reviews as verified automatically. You can also mark any review as verified.
    - Verified icon color - can be changed via a color palette
- Layout design settings
  - Grid
    - Reviewer name - can be changed via a color palette
    - Review text - can be changed via a color palette
    - Review card background - can be changed via a color palette
    - Review card shadow - can be changed via a color palette
    - Review date - can be changed via a color palette
    - Number of columns on mobile - 1 column or 2 columns
  - List
    - Avatar background - can be changed via a color palette
    - Avatar icon - can be changed via a color palette
  - Store Reply
    - Store reply title - can be changed via a color palette
    - Store reply text - can be changed via a color palette
    - Store reply card background - can be changed via a color palette
  - Write a review form
    - Allow customers to upload a photo - when enabled, reviewers can submit a photo together with ther review
    - Form text - can be changed via a color palette
    - Form background - can be changed via a color palette
    - Button text - can be changed via a color palette
    - Button background - can be changed via a color palette