Grouping Product Reviews for Seamless Review Sharing between Products

Overview

The Product Reviews app includes a powerful Groups feature that allows you to group similar products to share the same reviews. This feature is a helpful alternative to duplicating reviews across multiple products, ideal for improving user experience and saving time. Here’s how to enable and use this feature!


Benefits of Grouping Product Reviews

With the Groups feature in the Product Reviews app, you can:

  • Share Reviews Across Similar Products: Easily group products to share reviews, eliminating the need to copy reviews manually.
  • Simplify A/B Testing with Reviews: If you are testing different product pages with upsell campaigns, you can share reviews across pages without manually duplicating them.

Steps to Enable the Groups Feature

  1. Access the Groups Tab:

    From the Vitals dashboard, open the Product Reviews app, and go to the Groups tab.

  1. Create a New Product Group:
    • Click on Create New Group to start setting up a product group for shared reviews. If there are no existing groups, this button will appear automatically.

    • Select the products you want to include in this group.

    • Once you’ve chosen your products, rename the group click Save to finalize the group.

    • Note: You can create multiple groups and name each one for easier management.

Managing Grouped Reviews Displayed on Product Pages

To control where grouped reviews appear:

  1. Disable Grouped Reviews for Specific Products:

    If you want a product to display only its native reviews and not the grouped reviews, follow these steps:

    • Find the product within the group and click on the three dots next to it.
    • Select Hide Group Reviews to disable the display of grouped reviews for that product.

  1. Save Changes:
  • Once saved, the selected product will display only its own reviews, while the rest of the group will continue showing shared reviews.

Now your product pages are set up for seamless review sharing across similar items, enhancing both customer experience and your review management workflow!

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