General Vitals App FAQs
Have general questions about our Vitals apps? You may find the answers to your questions in this page.
💡 Have questions about specific Vitals apps? Most of our Vitals apps have their own FAQs page in our Help Center. You can access some of them below:
I'm looking for << X >> feature, but I'm not seeing it on your apps. When will you have it?
If you are looking for a feature that is not found in our apps and you are interested in providing this idea to us, contact our support team. We are always fanatical in getting helpful feedback from Shopify storeowners.
I currently have the Vitals app installed with the 7-day free trial. How can I extend it?
To provide a more streamlined and impactful experience, the 7-day free trial is designed to help you quickly explore the app’s full capabilities and see its value in action.
We believe this 7-day period offers a great opportunity to dive in, test what matters most, and experience the value our app brings to your store right away.
I want to have a specific part of your app to be customized, but I cannot see it on the app's native settings. Can you customize it for me?
You can contact our 24/7 support team if you want selected Vitals apps to be customized outside of the available formatting settings. Our team will thoroughly investigate its possibility and make any suggested adjustments.
💡 Our team uses CSS and simple Javascript to make simple formatting customizations. All of these custom codes are added only to the app and not to your theme files. For more information, you may refer to this article: Customizing Vitals using CSS and Javascript
Is the Vitals app compatible with the << X >> theme?
The Vitals app is compatible with majority of the themes that are offered on the Shopify Theme Store. However, specific features inside themes may not work out-of-the-box immediately and may need additional customization and integration. For more information, you may refer to this article: Themes and Page Builder Support
Can I translate the Vitals apps into other languages?
Almost all of our Vitals apps can be translated to 15 supported languages. For more information, you can go here: Vitals app translations on the storefront
Do you offer a skip-to-checkout feature?
We previously had a similar app, but it’s not currently part of the Vitals app suite. However, we’re actively working on new features that might include this functionality. Stay tuned for updates!
Can I have the same instance of an app on one page?
Only the Payment Logos app and the Trust Seals and Badges app are possible to be duplicated on a page, as they are simply for display. Other Vitals apps require interaction from visitors and, therefore, will provide numerous issues and conflicts when duplicated on a page.
I cannot access the Vitals dashboard (ex. shows an error message, it freezes, it is not clickable). What can I do?
If you cannot access the Vitals dashboard, contact our support team via our Help Center's beacon (help.vitals.app) or email us at help@vitals.co. We're always eager to help 24/7!
What is App Value Pulse, and what do the coloured chips next to my apps mean?
App Value Pulse is the small coloured chip Vitals shows next to each app to tell you what that app is doing for your store. You'll find it on an app's own page, on sub-apps such as the individual Upsell Builder offer types, and on individual items — an offer, a pop-up, an announcement bar, or a product label.
- Green with a number — the app is live and shoppers are seeing it. The number is your own recorded result.
- Blue — an estimate of what the app could do, shown before there's live data to report on. Estimates are matched to stores with a similar monthly order volume to yours, so the same app can show different numbers on different stores.
- Green "Live" or blue "See value" — shown on apps that confirm they're working rather than report a number.
- Amber "Setup needed" — the app is switched on, but shoppers can't see it yet. Hover the chip and the card tells you what's missing.
Hover any chip to open a card with the detail behind it. A chip only appears where there's something to say, so an app showing no chip isn't broken.
I enabled a Vitals app, but it's not showing up on my store. What should I do?
For Vitals apps to appear on your storefront, the Vitals App Embed must be activated in your current theme. If it isn't, your Vitals dashboard will show an "Activation required" status. To turn it on, find the App Embed status card in your Vitals dashboard and click Activate — for Vitals, this enables the app embed for you automatically; for our standalone apps, it opens your Shopify theme editor where you can toggle the embed on and click Save.
Some apps that need to sit in a specific spot on the page (on Online Store 2.0 themes) are added as App Blocks instead. In those cases, use the Add App Blocks option to place the block on the exact page and section you want.
Not sure which of these is the problem? Open the app and hover the App Value Pulse chip beside its Active toggle. If it reads "Setup needed", the card names the exact blocker — the app embed being off, nothing published yet, or a published offer with no placement chosen — and, for the app embed, gives you a button that turns it on for you.
After a customer clicks "Add to Cart", where are they taken?
This is controlled by the Accelerated Checkout setting in your Vitals Settings. You can choose from:
- Auto-detect — Vitals follows your theme's default add-to-cart behavior.
- Cart page — the customer is redirected to the cart page.
- Checkout page — the customer is sent straight to checkout.
- Stay on the same page — the customer stays on the current page. (Custom actions can be triggered here with a hook — contact our support team for details.)
This applies to the add-to-cart buttons used by Vitals apps such as Upsell Builder and the Vitals theme sections.
The Vitals apps display with a dark (or light) background that doesn't match my store. Can I change it?
Yes. Vitals has an app color theme setting with two options: Light (a generally white background with dark text) and Dark (a dark background with white text). Choose whichever matches your store's look. You can still fine-tune individual colors inside each app's own settings.
How can I preview or test Vitals before my customers see it?
Vitals has a status you can set to Preview. While in Preview, the Vitals apps are only visible to you — the logged-in store admin — so you can check how everything looks and behaves on your live store without shoppers seeing it yet. When you're ready to go live, switch the status to Active. For more details, see Understanding The Vitals Operating Modes.
Will Vitals slow down my store?
Vitals is built with performance in mind. For example, Lazy Loading is enabled by default — images only start loading once a visitor scrolls down to them, which helps keep your pages fast. You can review these options under your Vitals Settings.