General Vitals App FAQs

Have general questions about our Vitals apps? You may find the answers to your questions in this page.

I'm looking for << X >> feature, but I'm not seeing it on your apps. When will you have it?

If you are looking for a feature that is not found in our apps and you are interested in providing this idea to us, contact our support team. We are always fanatical in getting helpful feedback from Shopify storeowners.

I currently have the Vitals app installed with the 7-day free trial. How can I extend it?

To provide a more streamlined and impactful experience, the 7-day free trial is designed to help you quickly explore the app’s full capabilities and see its value in action.

We believe this 7-day period offers a great opportunity to dive in, test what matters most, and experience the value our app brings to your store right away.

I want to have a specific part of your app to be customized, but I cannot see it on the app's native settings. Can you customize it for me?

You can contact our support team if you want selected Vitals apps to be customized outside of the available formatting settings. Our team will thoroughly investigate its possibility and make any suggested adjustments.

Is the Vitals app compatible with the << X >> theme?

The Vitals app is compatible with majority of the themes that are offered on the Shopify Theme Store. However, specific features inside themes may not work out-of-the-box immediately and may need additional customization and integration. For more information, you may refer to this article: Themes and Page Builder Support

Can I translate the Vitals apps into other languages?

Most Vitals apps are translated automatically into your store's language. See Multilingual Capabilities of the Vitals App for the supported languages.

Do you offer a skip-to-checkout feature?

For add-to-cart buttons shown by Vitals apps (such as Upsell Builder and theme sections), set Preferences > What shoppers see > After Add to cart to Checkout page to send customers straight to checkout. This can also affect your theme's own Add to cart button when an Upsell Builder offer takes it over, such as a selected Volume Discount tier, product add-ons, or an add-to-cart pop-up. An individual offer's Add to cart redirect setting can override this preference.

Can I have the same instance of an app on one page?

Only the Payment Logos app and the Trust Seals and Badges app are possible to be duplicated on a page, as they are simply for display. Other Vitals apps require interaction from visitors and, therefore, will provide numerous issues and conflicts when duplicated on a page.

I cannot access the Vitals dashboard (ex. shows an error message, it freezes, it is not clickable). What can I do?

If you cannot access the Vitals dashboard, use the chat button in our Help Center (see Contact Vitals Support Through the Help Center) or email us at [email protected].

What is App Value Pulse, and what do the coloured chips next to my apps mean?

App Value Pulse is the small coloured chip Vitals shows next to each app to tell you what that app is doing for your store. You'll find it on an app's own page, on sub-apps such as the individual Upsell Builder offer types, and on individual items — an offer, a pop-up, an announcement bar, or a product label.

• Green with a number — the app is live and shoppers are seeing it. The number is your own recorded result.
• Amber "Setup needed" — the app is switched on, but shoppers can't see it yet. Hover the chip and the card tells you what's missing.

Hover any chip to open a card with the detail behind it. A chip only appears where there's something to say, so an app showing no chip isn't broken.

I enabled a Vitals app, but it's not showing up on my store. What should I do?

For Vitals apps to appear on your storefront, the Vitals App Embed must be activated in your current theme. If it isn't, your Vitals dashboard will show an "Activation required" status. To turn it on, find the App Embed status card in your Vitals dashboard and click Activate — for Vitals, this enables the app embed for you automatically; for our standalone apps, it opens your Shopify theme editor where you can toggle the embed on and click Save.

Some apps that need to sit in a specific spot on the page (on Online Store 2.0 themes) are added as App Blocks instead. In those cases, use the Add App Blocks option to place the block on the exact page and section you want.

Not sure which of these is the problem? Open the app and hover the App Value Pulse chip beside its Active toggle. If it reads "Setup needed", the card names the exact blocker — the app embed being off, nothing published yet, or a published offer with no placement chosen — and, for the app embed, gives you a button that turns it on for you.

After a customer clicks "Add to Cart", where are they taken?

This is controlled by Preferences > What shoppers see > After Add to cart. You can choose from:

• Auto detect your theme settings — Vitals follows your theme's default add-to-cart behavior.
• Cart page — the customer is redirected to the cart page.
• Checkout page — the customer is sent straight to checkout.
• Stay on the same page — the customer stays on the current page. (Custom actions can be triggered here with a hook — contact our support team for details.)

This applies to add-to-cart buttons used by Vitals apps, such as Upsell Builder and Vitals theme sections. It can also apply to your theme's own Add to cart button when an Upsell Builder offer takes that button over. An offer's own Add to cart redirect setting can override the global preference.

The Vitals apps display with a dark (or light) background that doesn't match my store. Can I change it?

Yes. Go to Preferences > What shoppers see > Color theme. It has two options: Light (a generally white background with dark text) and Dark (a dark background with white text). Choose whichever matches your store's look. You can still fine-tune individual colors inside each app's own settings.

How can I preview or test Vitals before my customers see it?

Duplicate your live theme in Shopify, turn on the Vitals app embed in the copy and preview that theme. Your apps show there while shoppers keep seeing your live theme. To switch Vitals off temporarily, see How to Temporarily Disable the Vitals App on Your Shopify Store.

Will Vitals slow down my store?

Vitals is built with performance in mind. Vitals loads images lazily by default, so they only start loading once a visitor scrolls down to them. Under Preferences > What shoppers see > Script loading you can also delay the Vitals script until the visitor interacts with the page. See Delaying the Vitals Script Loading.