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How to Temporarily Disable the Vitals App on Your Shopify Store

Last updated on October 22, 2026

If you're troubleshooting an issue in your store, you might need to check if the Vitals app is causing the problem. Since Vitals is a comprehensive app, it's common for merchants to suspect it when things go awry. We're happy to assist in identifying the root cause!

Below are two methods to temporarily disable the Vitals app, allowing you to determine if it's contributing to the issue.

💡 If you use another app for a feature such as upsells or bundles, you may not need to disable all of Vitals. Keep Vitals installed, turn off the overlapping Vitals apps, and leave the Vitals apps you still use switched on.

⚠️ Do not uninstall Vitals as a troubleshooting test. Uninstalling cancels your Vitals subscription, and reinstalling does not bring that subscription back, so you would need to subscribe again. Use Method 1 instead: it is fully reversible.


Method 1: Disable Vitals Using the App Embeds Menu

  1. Open the Shopify Theme Editor:
    • Log in to your Shopify admin, go to "Online Store," and click "Customize" next to your active theme.
  2. Locate the Vitals App:
    • In the left-hand "App embeds" menu, find the embed named Vitals. If you also installed one of our standalone apps, its embed has its own name (for example Wishlist by Square or Sticky Add to Cart Bar): turn that off too.
  3. Turn Off the Vitals App:
    • Switch the toggle to "Off."
  4. Save Your Changes:
    • Click the "Save" button in the top-right corner.

👉 Vitals will no longer load in your theme once this is done.

Method 2: Disable Vitals Using Chrome Developer Tools

If you're comfortable using developer tools, this method offers a quick way to prevent Vitals from loading temporarily:

  1. Open Your Store in Google Chrome.
  2. Access Chrome Developer Tools:
    • Right-click anywhere on the page and select Inspect, OR
    • Use the shortcut:
      • Ctrl + Shift + I (Windows)
      • Command + Option + I (Mac), OR
    • From Chrome's menu, navigate to: ⋮ → More Tools → Developer Tools.
  3. Filter Vitals Requests:
    • Select the Network tab in Developer Tools.
    • Type vitals in the search bar on the left of this section.
  4. Block the Vitals Domain:
    • Refresh the page.
    • Right-click on any file related to Vitals and select Block request domain.
    • This should block the domain: cdn-sf.vitals.app.
  5. Verify the Change:
    • Refresh your store page again to see how it loads without Vitals.

💡 When you are done testing, close Developer Tools so Vitals loads again. Chrome keeps the blocked domain saved, so before you open Developer Tools again, remove cdn-sf.vitals.app from the network request blocking list.

Need Help Deactivating or Uninstalling the Vitals App?

For details about unsubscribing or permanently uninstalling the app, check out our Help Center article: Questions About Your Vitals Subscription?