Managing the Subscribers List in the Email Marketing App
The Subscribers List contains all the email contacts available for marketing campaigns.
How Are Subscribers Added?
- When the Email Marketing app is enabled, new users who opt-in for marketing emails are automatically added to the list upon account creation.
- Importing from Shopify
- Click the "Import from Shopify" button to sync contacts from Shopify Admin > Customers.
- Refresh the page after ~1 minute to see the updated list.
- Importing from a CSV File
- Click "Import from CSV" to upload an external contact list.
- Only upload contacts who have explicitly agreed to receive marketing emails.
🚨 Note:
- Hard bounces (invalid email addresses) and unsubscribed users are automatically removed from the list.
- Hard bounces occur due to permanent issues, such as:
- Non-existent email addresses
- Invalid email formats
CSV File Requirements
📌 Mandatory Formatting Rules:
✔ The CSV file must use comma separators (,).
✔ The column headers must be exactly as follows (case-sensitive!):
✔ Only the "Email" column is mandatory; other fields are optional.
✔ The order of columns doesn’t matter.
✔ If you exceed the allowed contact limit, only the first valid contacts will be imported.
⚠ Mac Users:
- MacOS Numbers may export CSV files incorrectly (with
;instead of,). - Solution: Use Google Sheets or Microsoft Excel for correct formatting.
🔗 Need an example? Download a sample CSV file [here].
Need Assistance?
If you encounter any issues while managing your subscribers, feel free to contact our support team for help! 😊