Volume Discount FAQs

How to exclude products from Volume Discounts.

You might not wish to have the Volume Discounts displayed on some products already part of bundles, like global bundles or collections bundles, where you have not hand-picked the products.

You can easily exclude any products you wish not to have the Volume Discounts apply to by using the Upsell Builder app's Excluded Products tab.

In the Upsell Builder app, click the Excluded Products tab, then the Select Products button under Volume Discounts. After choosing your products from the pop-up list, finish by using the Save button on the pop-up and then the last Save button at the top of the page.

Can I apply volume discounts to all products in a collection?

Yes, you can. There is a setting for this in every Volume Discount you create.

All you need to do is enable Offer the discount for any eligible product bought. Enabling this option will let the app consider any eligible product defined at the top that is added into the cart towards the volume count.

Why can I not see all the Volume Discount tiers or badges?

This can happen when there is not enough inventory for the product or variant. So if you created a discount tier from 5 to 7 pieces, but the badge or the discount tier is not displayed, it may happen because the stock of the selected variant is below 5.

The tiers or badges are not displayed so that visitors looking to buy will not be confused, for example, 7 pieces of your product when only 4 are available in stock.

💡 Enabling the option 'Continue selling when out of stock' in your product's inventory settings in Shopify will override the condition above, making the Volume Discount app work on your product regardless of inventory levels.

The Volume Discount offer I created does not work. My store uses the Ella theme.

A known issue was found with the Ella theme where the theme blocks our app's ability to add discounts on Checkout.

Our team immediately reached out to the developers of the Ella theme for a mutual solution to this and for an improvement of their theme code. However, they refused to publish an update to their theme

The Ella theme is also not offered on the Shopify Theme Store, making it difficult for Shopify to intervene and provide additional support.

This issue is also not just an issue with our app. Other Shopify apps that are using the same approach that we do with regard to discount applications (usage of Discount Codes API and the Price Rules API).

💡 Ella is the only theme that has this issue (out of the 800+ themes used by merchants that have the Vitals app installed).

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