Using the AI Summary in Visitor Recordings
Last updated on October 22, 2026
Watching every recording end to end takes time. The AI summary in the Visitor Recordings app analyzes a session for you and turns it into a short, readable digest — so you can decide in seconds whether a recording is worth watching in full, and spot friction points without scrubbing through the whole session.
How it works
When you open a finished recording, the app automatically starts analyzing the session — you'll see an "Analyzing this session, typically 10-20s." indicator while the summary is being generated.
The summary is in the Summary tab of the SESSION INFO panel next to the player. On a computer or tablet the panel is already open with Summary selected; on a phone, tap the info button to open it. The panel has three tabs — Summary, Events and Details.
No setup is needed: summaries are generated from the session's activity automatically when you open a recording.
What the AI summary includes
- TL;DR — a one-glance takeaway of what happened in the session
- Key moments — the notable events of the visit, each with a timestamp. Click a moment to jump the player straight to that point in the recording.
- Narrative — a step-by-step story of the visitor's journey through your store (use "Show more" / "Show less" to expand or collapse it)
- Drop-off — where and how the session ended, helping you understand what may have stopped the visitor from converting
Regenerating a summary
If you'd like a fresh take on a session, click Regenerate on the AI summary card. If a summary fails to generate, you'll see an error with a Try again option.
Frequently Asked Questions
Do I need to click anything to get a summary?
No. Summaries are generated automatically when you open a finished recording that doesn't have one yet. Generation typically takes 10–20 seconds.
Why doesn't a live session have an AI summary?
Summaries are only created for finished recordings. While a session is still in progress (visible under Live Now), the SESSION INFO panel shows only the Details tab — the Events and Summary tabs appear once the visitor's session ends.
What is the "Drop-off" section for?
It describes where and how the session ended — for example the last page the visitor viewed before leaving. Reviewing drop-offs across several recordings is a quick way to find pages or steps in your funnel that lose customers.
The summary failed to generate. What should I do?
Click Try again on the AI summary card (or Regenerate if an older summary is showing). Generation stops after about a minute, so a long session may show "Timed out while waiting for AI summary. Please try again." — a retry usually resolves it. If it keeps failing for a specific recording, reach out to our support team.
Does the AI summary replace watching the recording?
It's best used as a filter: read the TL;DR and Key moments first, then watch the full recording only when something needs a closer look — for example a confusing checkout step or a bug the visitor ran into.