Accept New App Permissions

To support new features and improve functionality, Vitals may require critical updates, including new app permissions.

Why Are New Permissions Needed?

One of the most common updates involves granting Vitals access to Shopify’s Storefront API. This permission allows Vitals to:

✔ Retrieve real-time product prices

✔ Access up-to-date product titles

✔ Sync product media instantly

Without this direct access, Vitals previously relied on its internal infrastructure to update product information every few hours. However, this method sometimes led to price display issues, translation mismatches, and discount errors.

💡 Note: To ensure permissions are properly accepted and seen, please ensure that you are logged in as the storeowner account. (staff accounts may not see the permissions window)

How to Accept App Permissions for Vitals

When Vitals requires new permissions, Shopify will prompt you to approve them upon opening the Vitals app.

Steps to Accept App Permissions

Open the Vitals app (using the storeowner account). If there is a pending permission, a window similar to the one below will appear:
Click Update.

Once approved, Vitals will have the necessary permissions to provide real-time product updates and ensure smooth functionality.

How Do I know Who is the Store Owner?

To find the store owner's email, please navigate to the Users and permissions section:

To avoid disruptions and ensure your store benefits from real-time updates, make sure to approve any permission requests from Vitals when prompted.

For any questions or troubleshooting, visit our Help Center or contact our support team.