Understanding the Product Reviews Quick Analytics Section

Once your store starts receiving reviews through our Product Reviews app, you will now see different figures about its utilization  for the last 30 days, through the Dashboard Analytics section:

Here's some quick information about each metric:

  1. Reviews Collected - This will show the total number of reviews collected as organic reviews within the Product Reviews app. They can be any of the following:
    • Reviews collected from customers who submitted a review via the automated review request email they received.
    • Reviews that are submitted via the Product Review App on the store's product page.
  2. Reviews Published—This will show the total number of reviews published to the store for public view over the last 30 days. Imported reviews from AliExpress or CSV are not considered.
  3. Average Star Rating - This will show the average star rating of all the published reviews, rounded up. (for confirmation)
  4. Emails sent - If you have the Automated Reviews Requests feature enabled, this metric will show how many emails were automatically sent to your customers who purchased from your store.

Frequently Asked Questions

How frequently is the Reviews Analytics section updated?

  • For the Emails Sent, this is updated every time a review request email is automatically sent to a customer.
  • The other 3 metrics (Reviews Collected, Reviews Published, and Average Star Rating) are updated once per hour.

I imported reviews from AliExpress, but they are not showing under Reviews Collected. Is there something wrong?

  • Reviews imported from AliExpress are not part of the Analytics section, as it will only capture organic reviews.
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