Appearing as logged-in to Shopify
Last updated on October 31, 2026
There are a few Vitals apps that need to know when you are logged into your Shopify admin:
- The Quick Access Links will only be displayed in this situation.
- Visitor Recordings will be able to not record your own sessions.
- Content Protection will allow you to use shortcuts and copy content.
For us, it's essential to make sure that you - and only you, the store owner - are logged in.
For this to work properly, you'll need to access your store from your Shopify admin link, which is placed in the sidebar, right near the "Online Store" section. Just like in this screenshot.
Shopify only sets the Admin session on the storefront when you open your live store from Shopify admin using the eye icon next to Online Store. When you do, you should see Shopify branding at the bottom of the page. If Don't record my own visits is on in Visitor Recordings > Settings, that browser will then be excluded from recordings on later visits too, even if you are logged out or using a VPN. Repeat this once for each device you use. Opening a product from the eye icon in the product list does not identify you as the store admin.
Still stuck?
Chat with our support team, we'll sort it out with you.