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How do we handle product synchronization?

Last updated on October 22, 2026

Many apps in Vitals use Shopify data: such as the Upsell Builder, Related Products, Product Reviews, etc.

Here's how we synchronize your information with Shopify:

Products created from Shopify's admin: Instantly
Products created in bulk (via CSV import or similar app): every 24 hours (Shopify doesn't send us notifications for products made in bulk, so we cannot sync this in real-time)
Products updated in bulk: every 24 hours (Shopify doesn't send us notifications for products updated in bulk, so we cannot sync this in real-time)
Products updated individually: Instantly
Collections created: Instantly
Products added to / removed from "smart" collections as a result of a "smart" rule update: Instantly.
Products added to or removed from custom collections: usually within minutes after Shopify notifies us of the collection change.

Please note that "real-time" might not always mean "instant." Depending on the number of notifications sent out by Shopify and received by our servers, it might take a few minutes or more for the updates to occur.

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