Using the AI VideoGen Tool

⚠️ Note: As we improve our efforts to properly provide genuine AI tools seamlessly, the AI VideoGen tool is now found inside the AI Marketing Studio.

What is AI VideoGen?

AI VideoGen is a feature in the Vitals app designed to help you create customized video presentations for your products. Using AI, it generates both the script and video content.

How to Access AI VideoGen

  1. Open the Vitals app and select AI Marketing Studio from the left-hand menu.

  2. Select the "Generate Video" button inside the AI VideoGen section to start:

💡 Important: Usage charges apply for each video generated.

Steps to Create a Video Using AI VideoGen

  1. Choose a Product:
    • Select a product from your store to generate a video for.
    • If your store is password-protected, manually input the following:
      • Product Title
      • Product Description
      • At least 3 product images or videos
  2. Describe Your Ideal Audience:
    • Specify the target audience for the video
    • Select the language to be used.
    • The tool will choose an appropriate avatar and voice-over based on the audience profile and language
  1. Select or Edit a Script:
    • AI VideoGen will generate several scripts tailored to your product.
    • Choose one of the scripts or edit it to suit your needs.

  2. Select an Avatar:

    • AI Videogen allows you to select the Avatar or the person who is going to talk in the video.
    • Select from over 100+ avatars according to your preferred gender, age, and site location.
    • If you choose Smart match, the tool will choose for you according to the content of the video.

  3. Generate Preview:

    • A playable preview video will be shown with the selections made in the previous steps.
    • You can go back to a specific step from here should you like to change them.
    • Note: In the preview video, the lip sync will be inaccurate, but it will become accurate once the final video is rendered.
  1. Generate the Video:
    • Click the Generate Video button. This will bring you to Shopify's Billing platform to confirm the charge.
    • Confirm the charge through Shopify's Billing platform.
  2. Access Your Video:
    • Once payment is completed, the video will be generated within minutes.
    • You can download the video to your computer.
    • The video will also be saved in the AI VideoGen dashboard for easy future access.

💡 Protip: You can leave at any step in the process—your progress will be saved as a draft, allowing you to continue where you left off later.


Note: Drafts are automatically deleted after 30 days.

For any issues or suggestions, feel free to reach out to our support team! 🎥✨

Content Guidelines

Updated January 13, 2025

Prohibited Content

The following types of content are strictly forbidden under any circumstances:

  • Any form of child exploitation;
  • Pornography or explicit sexual material;
  • Any depiction or endorsement of violence against people or animals;
  • Hate speech, discrimination, or any content that incites harassment or threats based on race, religion, gender identity, age, nationality, sexual orientation, or any other characteristic;
  • Promotion of illegal or unlawful activities, including drugs, hacking, or other criminal acts;
  • Spreading misinformation, disinformation, or supporting conspiracy theories;
  • Sharing private or confidential information without consent;
  • Unauthorized legal, medical, or financial advice;
  • Political campaigning or direct lobbying;
  • Fraudulent, deceptive practices, including scams, spam, or intellectual property violations;
  • Any other content Creatify deems inappropriate or contrary to our values.

Moderation Process: Automated Screening

We deploy advanced automated tools that utilize machine learning to identify and flag potential violations within our platform.

Frequently Asked Questions [FAQs]

Why didn’t my video show up after using AI VideoGen?

The video rendering process typically takes less than 10 minutes. If your video doesn't appear within this time, try refreshing the Vitals app by reloading the page and navigating back to the AI VideoGen tool. Your video should display as finished. If the issue persists, feel free to contact our support team.

How does AI VideoGen charge me for video generation?

You are charged only when a video is successfully generated and visible in your account. If the video fails to generate, you will not be charged.

To verify your charges:

  1. Go to Shopify admin > Settings > Billing.
  2. Check your most recent or upcoming bill for a breakdown of Vitals charges.
  3. Charges will reflect only for successfully generated videos created by AI VideoGen.

I have the Vitals app on my development store. Can I use this feature?

Since this feature needs an active payment method on the store, development stores would not be able to use it.

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