Product Description Tabs not appearing?
Last updated on October 22, 2026
Already enabled the Product Description Tabs app but it is not showing on your product pages? Check the list below to see if your product's description section follows the necessary requirements.
- Check if you have another product description tab system on your product pages.
Most of the issues that arise related to the Vitals Product Description Tabs app is that another tab feature is also modifying the product page's description section, resulting in a conflict. You may check the following areas to disable them:
- Some Shopify themes already have it enabled by default. You may need to check your theme settings via your Shopify Theme Editor to disable this feature.
- Some dedicated Shopify apps like SmartTabs turn your product description into tabs. Consider disabling them to ensure that the Vitals Product Description Tabs app will not have any conflict.
- If your product page is created by a Page Builder, the product description might be highly customized.
Our Product Description Tabs app is compatible with almost all of the Shopify themes offered on the Shopify Theme Store. However, if a Page Builder was used to create the layout of the product page (like PageFly, Shogun, or GemPages) the overall layout and structure of the product page are going to be highly customized, and our Product Description Tabs app may not recognize it at first.
If your product page was created with a Page Builder, you can contact our support team for additional assistance so that we can customize the app and try to support your product page's unique structure.
For more information about our scope of support with stores created with Page Builders, you may refer here: Themes and Page Builder Support
- Product description tabs need a product description section in your theme.
Vitals builds product description tabs from your theme's own product description. Make sure the app is enabled and that the product has a description in Shopify Admin. Then, check the product page with the app turned off or in your theme preview.
If your theme does not show a product description, add a Description block in the Shopify theme editor: go to Online Store → Themes → Customize, select Products → Default product, then add a Description block in the product information section and save your changes.
💡 Static tabs, including general and collection tabs, can show for a product whose description is empty, but they still need the theme's Description block on the product page, because the tabs are placed there. If a description appears twice, remove the extra theme block that also displays it, such as a collapsible row, metafield block, or second Description block.
If the description shows but the tabs don't, check Advanced display rules in the Product Description Tabs settings: a rule may limit which products the tabs appear on.
If all of these are checked and properly verified, and yet the Product Description Tabs app still not appears on your product pages, contact our support team for additional assistance. We're always here to help! 😊