Currency Converter app not working?

Currency Converter app not properly doing currency conversions on your store's pages? Check the items below to see if they are properly set up.

1. Is your store's Currency Formatting properly changed to the correct values?

• For the Currency Converter app to work properly, the store's Currency Formatting values should be properly set first.
• For a step-by-step procedure about this critical setting, you may refer here: Setting Up Currency Formatting for the Vitals Currency Converter App

2. Does your store have another Currency Converter app?

• Ensure that your store does not have any other currency conversion services besides our Currency Converter app to avoid conflict. Other currency conversion features can appear in your menu drawer or your footer.
• If you recently uninstalled a different currency conversion app, it might still be running on your store via its leftover code. If that happens, you may need to contact your theme developer for its removal.

3. Are you also looking to have the currency converted on your Checkout page?

• Our Currency Converter app can only convert prices appearing on all store pages except the Checkout page, as Shopify is in full control of that page (for security and privacy concerns).
• If you are looking to have visitors checkout using their currency, you may explore the Shopify Markets feature.

4. Does the wrong currency show while you are testing with a VPN?

• Turn on the VPN first, then open your live store in a fresh Incognito or Private window. The currency should match the VPN country.
• If the correct currency shows in a private window but not in a regular tab, clear the store's cookies and site data. A currency previously selected in the switcher, or a previously saved location, can be used instead of your current location.
• Check that Currency Converter → Settings → Conversion options → Automatically convert currency based on location is enabled.
• If Only convert automatically if the user's currency is listed above is enabled, add the VPN country's currency under Currency Converter → Settings → Currencies, or turn off that option.
• Test on your live store domain, not a theme preview link. Automatic conversion by location does not run on *.shopifypreview.com links.